Refund Policy Refund

We guarantee key delivery and a complete usage guide. The customer is responsible for correct use.

If the key is invalid due to our fault, the customer must open a ticket within 48 hours with a screenshot of the error. We will provide a replacement or refund in AEX Coin.

Deliver the key, tutorials, and initial support via server.

Keys belong to different systems and communities. After activation, they cannot be recovered or replaced.

If a ban or penalty occurs in the future, the customer is responsible. AstFlye is not liable.

The team always seeks the safest and most stable methods, prioritizing account security and service quality.

This policy exists to maintain transparency, security, and clarity with all customers, ensuring accountability in every delivery.

AstFlye operates in accordance with the Consumer Defense Code, taking into account that digital products cannot be reversed after use.

Credit acquired with real money. Can be used in any purchase, but is not refundable in cash after deposit.

Credit generated by the system. Can never be withdrawn or converted to real money — for internal use only.

If the recipient declines or the deadline expires, the amount is returned to the sender in AEX Coin — no card or Pix chargeback.

The sender has no access to the key or product details. Only the recipient, after accepting, can view the content.

By purchasing a loot box, the customer buys the right to participate in the draw, not a specific product. The prize is randomly defined by the system at the time of opening.

Regardless of the prize, there is no refund after opening. The result is final. Credit won is of the granted type and cannot be withdrawn.

The key is delivered automatically and immediately after payment confirmation, available directly in the user panel.

In case of a delivery system failure, the maximum resolution time via support is 24 hours. If not met due to our fault, the refund is made in AEX Coin.

Improper chargebacks result in permanent account ban and blocking of new purchases. The account is flagged as delinquent on the platform.

AstFlye will present to the operator all delivery logs: timestamp, IP, key access record, and usage history — to contest the chargeback.

• Improper chargeback with the bank or operator.
• Abuse of bugs or exploitation of system flaws.
• Use of multiple accounts to bypass limits or promotions.
• Abusive behavior, fraud, or proven harassment.

There is no refund of any balance, product, or service. The ban may be permanent or temporary, at the sole discretion of the administration.

We collect email, Discord ID, IP address, purchase history, and session data strictly for platform operation and fraud prevention.

You may request deletion of your account and data at any time via a support ticket. Transaction data may be retained for the legally required period.

• Value paid below the required amount (underpayment).
• Sent to the wrong wallet address.
• Incorrect network/chain (e.g., sent ERC-20 instead of TRC-20).
• Loss of access to the source wallet.

If the payment was confirmed on the blockchain and the order was not delivered due to our fault, open a ticket within 48 hours for analysis.